Shipping & Returns

 

Flat Rate Shipping $10

  • Your order generally takes 1-3 days for processing and packing.
  • You will receive a confirmation email once your order is sent.
  • Please refer to the Australia Post website for delivery time frames.  

 

Express Shipping

  • $25 for orders up to 5kg Satchel

 

Local Pickup

If you are located near Montrose or Boronia Victoria we offer Local Pickup.
When ordering online please select "Local Pick Up" at checkout as the shipping method and you will be charged $0.
Please contact us directly after placing your order to arrange a pick up time, or leave a comment in your order. Please aim collect orders within 7 days of purchase.

 

 

Free Local Delivery

 

Free CONTACTLESS local delivery is available on Tuesdays for orders placed before 7pm on the Monday. This service is available for customers living within 15km of Montrose, Victoria. Please only select this option if you are local to our store. 

Parcels will be left on your doorstep, if this is not suitable please notify Somewhere Toys. If you parcel cannot be delivered on the next Tuesday you will be notified and alternative arrangements will be made. 

 

 

Packaging

To do our little bit to help the environment we reuse shipping boxes and packing as much as possible. Your packaging may not be the prettiest but we know you will love your products.

 

Cancellations

If you need to alter or cancel an order prior to shipment please contact us at somewhereovertherainbowtoys@gmail.com or fill the web form found in the contact us section. 

 

Returns/Refunds 

We can provide you with an exchange or refund of items that you are not 100% satisfied with or that you have received in a damaged or faulty condition. We do not offer change of mind refunds. 
Please contact us promptly regarding any returns and we will advise of exact process of your return situation under guidelines listed below.

  • If your item is not as advertised, faulty or damaged we are happy to issue a full refund for the product or an exchange within 30 days of purchase.
  • Items must be in original undamaged packaging.
  • Return shipping will be at the customers expense.
  • We will not be held responsible for lost, stolen or damaged return deliveries. 


Disclaimer:
Somewhere Toys at their discretion have the right to reject returns outside the 30 day return period or returned items that have been used or are not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. 

 

ABN: 35 792 148 290