Policies

Security Policy

BigCommerce is a PCI-DSS Level 1 Service Provider, as such our storage of Account Data is audited annually by a Qualified Security Assessor (QSA).

The Payment Card Industry Data Security Standard defines Account Data in the following way;

  • Cardholder Data
  • Primary Account Number
  • Cardholder Name
  • Expiration Date
  • Sensitive Authentication Data
  • Security Code (CVV)

While the standard does have a provision for the storage of Cardholder Data before the completion of the credit transaction, it does not make allowance for the storage of Sensitive Authentication Data.

However, to reduce exposure of Cardholder Data, it is BigCommerce policy not to store any Account Data.

BigCommerce performs ongoing security scans to ensure compliance with data security across our platform. If a merchant is storing data that violates any of the policy mentioned above, the data will be deleted, and the merchant will be alerted of the violation.

RECURRING BILLING APPS

If you have a requirement to store customer credit card data for recurring billing purposes, there are recurring billing applications available in the BigCommerce app marketplace that can satisfy this requirement.

STORED CREDIT CARD FEATURE

In BigCommerce, the Stored Credit Cards does NOT store credit card information in your store. The payment gateway stores this information which is in keeping with PCI compliance.

 

 

Privacy Policy

Somewhere Toys is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including by email, via our website www.somewhereovertherainbowtoys.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will not be collected or used by Somewhere Toys

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Somewhere Toys will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Kate Rainbow

Somewhere Toys

somewhereovertherainbowtoys@gmail.com

0421 851 188